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Airlines considering ‘Pay When You Fly’ option to boost consumer confidence

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Airlines considering ‘Pay When You Fly’ option to boost consumer confidence Blog

Airlines to offer new ‘Pay When You Fly’ option.

Airlines around the world are considering offering a solution which allows passengers to secure a ticket with a 15% deposit when booking but only actually pay much closer to the flight date.

The option is being explored after consumers have shared their dissatisfaction for airlines delaying refunds when flights are cancelled due to the pandemic.

According to a recent survey, 62% of travellers are likely to opt for the new “Pay When You Fly” option to reduce exposure to the dreaded refund process.

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“We’re entering a critical phase for travel’s recovery, and our industry needs to build confidence at every opportunity,” Amadeus managing director Bart Tompkins said.

“We believe pay when you fly will drive traveller confidence, encouraging travel planning and booking even in an uncertain environment with changing Government restrictions.

“The new approach may also result in higher value bookings because travellers only need to make the balance of the payment when it’s clear the flight will depart as planned.”

According to reports, a “major European carrier” has taken the lead with providing the option and may implement it by the end of the summer.

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